Privacy Policy

At DIY Express Windows, we value your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your choices.

What We Collect

When you place an order or contact us, we may collect:

  • Name, shipping address, and contact information

  • Order details and product specifications

  • Payment method information (via secure third-party services)

We also collect anonymous browsing data through cookies and analytics tools to improve site performance.

How We Use Your Information

  • To process and fulfill orders

  • To contact you for order follow-up, including finalizing window sizes and confirming details

  • To send transactional emails (e.g. order confirmations, receipts)

  • To improve our services and user experience

Third-Party Services

We use services like:

  • WooCommerce for order processing

  • Stripe or PayPal for secure payments

  • Google Analytics for anonymous traffic analysis

These providers only use your information as needed to perform their services and are governed by their own privacy policies.

Cookies

Our site uses cookies to:

  • Maintain cart contents during browsing

  • Understand how users interact with the site (via analytics)

You can disable cookies in your browser, though this may affect functionality.

Your Rights

If you’d like to view, update, or request deletion of your personal information, please email us at info@diyexpresswindows.com.


Terms of Service

Overview

By using this website and placing an order with DIY Express Windows, you agree to the terms outlined below.

Order Process

  • Orders are placed online with a $299 deposit.

  • After your order, a window specialist will call you within 1–2 business days to confirm measurements and finalize details.

  • A separate invoice will be sent for the remaining balance before production begins.

  • Orders are made-to-order and built based on your confirmed measurements.

Shipping

  • We offer a flat-rate shipping fee of $299 per order, regardless of size.

  • All orders ship from the United States directly to your door.

  • Lead times vary based on order volume and final measurement confirmation.

Returns & Cancellations

  • Because products are custom-built to your specifications, all deposits are non-refundable once final measurements are confirmed.

  • If you need to cancel before final confirmation, contact us immediately at info@diyexpresswindows.com.

Use of Website

You agree not to:

  • Misuse the site (e.g., by introducing viruses or attempting to access unauthorized areas)

  • Reproduce, distribute, or repurpose site content without permission

Disclaimers

We strive for accuracy, but we are not liable for:

  • Delays caused by third-party shipping carriers

  • Errors in customer-submitted measurements

  • Temporary service interruptions or technical errors

Governing Law

These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of Los Angeles County, California.


Last updated: June 17, 2025
For any questions, email us at info@diyexpresswindows.com.

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